tracegazer/invgate-service-desk-mcp
🔌 MCP Servertracegazer
An MCP server providing comprehensive integration with InvGate Service Desk for streamlined IT service management.
This MCP server acts as a bridge between AI assistants and the InvGate Service Desk platform. By implementing the Model Context Protocol, it allows LLMs to query and manipulate IT service data directly. The server covers a vast array of operations, spanning 11 domains such as incidents, users, knowledge base, assets, custom fields, workflows, and time tracking. With 96 individual tools available, developers can build agents that perform complex ITSM tasks, from ticket resolution and user management to asset auditing and knowledge retrieval. The architecture emphasizes safety, defaulting to read-only access to prevent accidental data modification while providing a clear path for enabling write operations when necessary. This tool is essential for teams looking to automate their IT helpdesk operations using AI-driven workflows.
💡Highlights
- ├─96 tools across 11 domains
- ├─Read-only default for security
- └─Full ITSM workflow automation
🎯For
- ├─IT Operations Managers
- ├─AI Automation Engineers
- └─DevOps Teams