ritesh-1918/HELPDESK.AI
📦 Open Source Projectritesh-1918
An AI-powered helpdesk platform automating ticket analysis, incident detection, and technical support resolution.
HELPDESK.AI is a comprehensive full-stack solution built to modernize helpdesk ticketing systems. At its core, the platform utilizes advanced machine learning models to parse incoming support requests, extracting key information through NLP and OCR for documents or screenshots. This allows the system to automatically tag tickets and suggest resolutions based on historical incident data. The architecture is built using a robust stack, including FastAPI for the backend to handle high-concurrency requests and React for a responsive, user-friendly interface. By connecting to Supabase for database management and Hugging Face for model inference, the project provides a scalable framework for teams looking to integrate AI into their support workflows. It is particularly effective for organizations managing high volumes of technical tickets, as it minimizes the time spent on repetitive triage tasks.
💡Highlights
- ├─Automated NLP ticket categorization
- ├─OCR-based incident analysis
- └─FastAPI and React full-stack
🎯For
- ├─Support Operations Managers
- └─Software Developers